Concentrix – Work at Home (Full-time and Part-Time)
Would you like to work at home for an established, reputable company? Do you have excellent customer service skills? This job may be a good fit for you.
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Career Description/Summary
We are diligently searching for dynamic Customer Support Representatives to establish an instant rapport with customers and provide a premium experience to every customer on every call.
As a Representative, you would handle inbound phone calls from customers troubleshooting and resolving advanced technical issues, assisting with account information, educating customers on purchasing information, specific content or account authorization. You would also process refund requests, provide promotion song and video code troubleshooting while supporting one of the largest technology companies in the world.
Does this describe you?
*You have a knack, a real flair for customer service exhibited in your courteous telephone etiquette and phone presence. You value your authentic affinity for customers and your talent for listening.
*You possess a sense of ownership for the total experience of customers including persistence to find a resolution to their complex issues.
*You are not timid when it comes to learning new troubleshooting methods and an eagerness to pursue and master new challenges.
*Your verbal skills allow you to communicate, adapt and simplify complex technical resolutions to each customer.
*If you answered positively, Concentrix could be your next career move.
What Concentrix is looking for:
*One (1) year call center experience or work at home experience
*High School Graduate or GED
*Keyboarding skills at a minimum of 30 wpm.
*Availability to work a schedule which may include varying shifts, weekends and/or holidays.
*Self-management skills to work independently in a home office location.
*Ability to thrive in a dynamic and evolving remote Team environment.
*Natural ability to collect information from various tools, analyze the technical information, while engaging and interacting with customers.
*Make productive contributions and flourish within a Team where expertise is shared and feedback is supported.
What you bring:
Equipment specifics will be dependent upon program assignment.
*Internet Service – minimum of 10.0 mbps download and 10.0 mbps upload (no wireless or satellite connections)
*Basic landline telephone phone device (required during training and for production calls)
*A traditional, analog phone line (POTS line)
*No call features. Removal of all features is required and this may require contacting your provider.
*Corded telephone headset that plugs directly into your telephone base
*Amplifier
*Mute button
*Noise canceling microphone
*Monitor minimum size: 21.5”
*USB mouse & keyboard (MAC compatible)
*Adapter (connects monitor to MAC)
*USB headset w/microphone (used for training)
*A separate, distraction free work space within your home designed to improve your productivity
What Concentrix offers:
*3 Weeks Paid Training
*Career pathing and advancement opportunities
*Monthly performance incentives
*Health insurance (eligibility requirements apply)
**New competitive starting wage**
Are you ready to join this Concentrix?
Concentrix is a high-value global business services company. I have followed this company and their available openings for several years. If you would like to apply >>click here.
Best wishes!
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