Shore Excursion Reservation Agent – Full-time (Work From Home)

Work at Home Reservation Agent – Holland America Line

Do you like to travel? Would you like to work at home helping others travel with Holland America Line? Here is a great opportunity to work full-time with excellent benefits.

Note: Residency in Washington is listed…

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Salary

Estimated $14.62/hour – per researched average salary, for this job category with Holland America Line.

We are committed to our mission: Through excellence, we create once-in-a-lifetime experiences, every time.

Holland America Line

Holland America Line has been in business for over 140 years.

The Job

Per the website: You will be responsible for answering incoming calls from guests and travel agents for shore excursion-related inquiries for Holland America Line and Seabourn as well as completing and confirming reservations. You will utilize your superior customer service skills to build rapport, recommend and confirm reservations regarding shoreside/land tours, dining and gift orders. Be a knowledgeable resource for travel agents and consumers. Provide quality customer service on all calls. Maintain department’s telephone service level goals.

Responsibilities

*Apply professional sales techniques in the promotion and sale of shore and land journey tours for direct consumers (primary) and Travel Agents. Demonstrate sales effectiveness by securing pre-payment of tour.
*Answer incoming telephone calls and accurately enter bookings into reservation systems according to company standards.
*Proactively assist direct consumers or Travel Agents with problems that might occur on a shore excursion reservation; work with other departments or supervisor in an effort to resolve the problem in a courteous/timely manner.
*Provide superior customer service; research and answer all questions/concerns related to company product and/or specifically the customer’s shore excursion reservation.
*Work independently on outbound call projects.
*Communicate effectively with customers, co-workers and management thru both oral and written communication.
*Communicate special needs of guests on tours to ships and hotels.
*Work a shift schedule inclusive of evenings and/or weekends. The Shore Excursion Reservation Department operates 7 days per week, 6 AM – 6:30 PM M-F, and 8 AM – 4:30 PM SS.

Requirements

*Must have a dedicated, quiet office space at home with access to high speed internet service.
*Previous sales experience required, preferably in the travel or hospitality industry.
*Customer contact via telephone and email in a fast-paced environment.
*Excellent interpersonal, active listening and communication skills (verbal and written), including strong phone presence.
*Strong sales, interpersonal and customer service skills with ability to positively interact with individuals at all levels.
*Must be detail oriented with excellent organizational skills.
*Experience with Microsoft Office products and Outlook.

Excellent Benefits

The following benefits are excellent, especially, you will note the profit sharing plan which is available after 1 year of service. This is extraordinary!

*Time off benefits – 8 paid holidays, paid vacation and paid sick time.
*Travel – Generous Cruise and Travel Privileges for you and your family.
*Health – Complete benefit plans including medical, dental, vision and flexible spending accounts.
*Wellness – Health and wellness programs include discounted health benefits and memberships.
*Tuition Reimbursement – Up to 80% with a maximum of $3000 per fiscal year.
*401(k) – Company match of 33% on employees first 6% contribution with 100% vesting after 4 years of service.
*Profit Sharing Plan – Eligible after 1 year of service.
*Employee Stock Purchase Plan – Discount on Carnival Corporation stock.
*Training – In-house Discover University courses on professional development.
*Rewards & Incentives – Employee Recognition and Reward Programs; rideshare, financial commuter incentives; special employee discounts for local venues, banking services and retail stores.

Note: Residency in Washington is listed.

So, I heartily recommend you investigate this job and apply >>here.

Best wishes!

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